Members of the Heating, Refrigeration and Air Conditioning Institute of Canada (HRAI) Contractors Division agree to:
- Instil the highest respect for the heating, ventilating, air conditioning and refrigeration HVACR) contracting profession within their communities;
- Maintain strict compliance with all laws, regulations and ordinances pertaining to the HVACR industry and business operations prescribed by federal, provincial and municipal governments;
- Design, install, service and repair heating, ventilation, air conditioning and refrigeration systems in accordance with accepted industry standards;
- Develop and maintain an understanding of proper equipment selection to assure customers of safe, dependable and comfortable performance;
- Ensure that quality, honesty, integrity and good faith are incorporated as standard business practices, including but not limited to individual contractor sales, advertising and the installation and servicing of HVACR systems;
- Maintain a clean, safe, respectable and well-identified place of businesscommensurate with the high standards of the industry;
- Increase the safety and efficiency of the HVACR contracting industry by supporting ongoing education and training of employees;
- Develop and maintain the highest quality standards of customer service and nurture long-term relationships with customers;
- Encourage and support business development in which skilled and professional HVACR contractors are empowered to provide high-level services to consumers and end-users;
- Practice Responsible Equipment Management (REM) on decommissioned HVACR equipment; and
- Refrain from engaging in any business activity that benefits from cross-subsidisation from a regulated monopoly business.