FAQ

HRAI provides each participating contractor with collection kits for the fully intact mercury-containing and electronic/digital thermostats they remove for their customers. Once collection kits are full, Purolator Courier picks them up and delivers them (at no cost to the contractor) to the recycler. At the recycler, the thermostats are dismantled, plastics and metals are recycled, the glass mercury bulbs are safely removed, and the collected mercury is safely stored.

The TRP is funded by the manufacturers and distributors that sell and/or import or have historically sold and/or imported mercury-containing thermostats into Canada.

Even better! New programmable thermostats provide you the opportunity to have more control over the temperature of your home and the timing of your air-regulation system. You can save money on your utility bills by limiting air-conditioning and heating use while away from home.

To determine if your thermostat contains mercury, please refer to our Consumer Tip on RESPONSIBLE Thermostat Recycling

The TRP serves as a Producer Responsibility Organization, administering this stewardship program across Canada on behalf of thermostat manufacturers subject to extended producer responsibility regulations in British Columbia, Manitoba, and Ontario.

In addition, the TRP is registered with Ontario's Resource Productivity & Recovery Authority (RPRA), Registration # 00009119, offering services for thermostats only (both electronic and mercury-containing).

The TRP operates Canada-wide and is always expanding. To find participating collection sites near you, use our Public Drop-Off Location Lookup Tool or contact the TRP team.

You can fill out our short Registration Form to join the program. You will receive confirmation of your registration from our TRP Coordinator.

Upon registering, HRAI will send you a collection pail and a pre-paid return Purolator waybill within two weeks.

There is no cost to participate in the TRP either as a collection site, regardless of type (contractor, wholesaler, municipal depot, recycling centre, consumer).

Upon registering, HRAI will send you a collection pail and a pre-paid return Purolator waybill within two weeks.

Please refer to the TRP's Collection Guidelines for a list of accepted and not accepted items.

Item in question not listed? Please contact the TRP team.

Each pail is sent with a pre-paid Purolator waybill. With this return waybill, all you have to do is call Purolator at 1-888-744-7123 to have the pail picked up at your location at a time and day that is convenient for you!

Once it arrives at the recycling facility, you will automatically receive replacement a pail and waybill at your location within a 2-3 week turnaround period.

Please contact the TRP team for a replacement waybill via email, eligible for same-day shipping only!

To request any additional materials, please contact the TRP team.

Upon registering, all participants receive program materials to start collecting thermostats. Replacement pails and waybills are only issued when a participant has returned their collection pail(s) of thermostats to the program's recycling facility in Ontario via Purolator.

At the beginning of each month, HRAI receives a collection report from the TRP's recycling facility and automatically sends replacement materials to participants who have returned their pail(s) during the previous month.

Need a pail sooner? Please contact the TRP team.