FAQ

HRAI provides each participating contractor with collection kits for the fully intact mercury-containing and electronic/digital thermostats they remove for their customers. Once collection kits are full, Purolator Courier picks them up and delivers them (at no cost to the contractor) to the recycler. At the recycler, the thermostats are dismantled, plastics and metals are recycled, the glass mercury bulbs are safely removed, and the collected mercury is safely stored.

The TRP is funded by the manufacturers and distributors that sell and/or import or have historically sold and/or imported mercury-containing thermostats into Canada.

Even better! New programmable thermostats provide you the opportunity to have more control over the temperature of your home and the timing of your air-regulation system. You can save money on your utility bills by limiting air-conditioning and heating use while away from home.

Currently, the TRP operates in most provinces across Canada and is expanding. View participating contractor locations and drop-off options, or contact the TRP team to find out where.

You can visit the Participants page to identify a contractor in your area and enlist their services to replace your old thermostat with a newer, more efficient programmable model and responsibly recycle your old thermostat.

You can fill out our Registration Form to join the program. HRAI will send you a collection pail and a pre-paid return Purolator waybill within two weeks of registering online.

There is no cost to participate in the TRP either as a home owner, contractor or wholesaler.

Each pail is sent with a pre-paid Purolator waybill. Call the number listed on the waybill (1-888-SHIP-123) and Purolator will pick it up at your location for free.

Please email Catherine Contreras at c.contreras@hrai.ca or call 1-800-267-2231, ext. 274 to request a replacement waybill.

To request additional collection pails, please email Catherine Contreras at c.contreras@hrai.ca or call 1-800-267-2231, ext. 274.

After we send the initial pail with resources, a replacement pail is sent to contractors only when they return a pail of thermostats to our recycler via Purolator. Our recycler reports collection results at the beginning of each month including information regarding the contractors/wholesalers that have returned pails. Once we receive this report, we automatically send you a replacement pail. If you require a pail earlier, please email Catherine Contreras at c.contreras@hrai.ca or call 1-800-267-2231, ext. 274.