- Where does TRP operate?
Currently, the TRP operates in most provinces across Canada and is expanding. View participating contractor locations and drop-off options, or contact the TRP team to find out where.
- How can I participate in the TRP?
You can visit the Participants page to identify a contractor in your area and enlist their services to replace your old thermostat with a newer, more efficient programmable model and responsibly recycle your old thermostat.
- How can I become a TRP contractor or wholesaler?
You can fill out our Registration Form to join the program. HRAI will send you a collection pail and a pre-paid return Purolator waybill within two weeks of registering online.
- How much does it cost to participate?
There is no cost to participate in the TRP either as a home owner, contractor or wholesaler.
- As a contractor/wholesaler, how do I get my full pail of thermostats picked up?
Each pail is sent with a pre-paid Purolator waybill. Call the number listed on the waybill (1-888-SHIP-123) and Purolator will pick it up at your location for free.
- What if I have lost/misplaced my Purolator waybill?
Please email Catherine Contreras at firstname.lastname@example.org or call 1-800-267-2231, ext. 274 to request a replacement waybill.
- How do I request more thermostat pails?
To request additional collection pails, please email Catherine Contreras at email@example.com or call 1-800-267-2231, ext. 274.
- How often are thermostat pails sent to contractors?
After we send the initial pail with resources, a replacement pail is sent to contractors only when they return a pail of thermostats to our recycler via Purolator. Our recycler reports collection results at the beginning of each month including information regarding the contractors/wholesalers that have returned pails. Once we receive this report, we automatically send you a replacement pail. If you require a pail earlier, please email Catherine Contreras at firstname.lastname@example.org or call 1-800-267-2231, ext. 274.