For over 60 years, AnswerPlus has served as a trusted partner for professional, reliable, and fully customizable 24/7 call answering services. As a valued HRAI Member Advantage Program (MAP) partner, it has become the go-to choice for HVAC businesses looking to deliver exceptional customer service—without adding more to their plate.
“When you work with AnswerPlus, you’re choosing a service provider that feels like part of your team—because, in every way that matters, we are,” says Lucy Mills, Brand and Business Development Associate at AnswerPlus.
AnswerPlus was founded in 1961 by Dolly Lloyd, a single mother of seven with just $800 and a lot of grit and determination. "Dolly believed great service came from people who truly care, so she made it her mission to hire operators with both the skills and heart to help others," says Mills. "That philosophy remains at the core of what we do today, earning the trust of over 1,500 customers."
AnswerPlus remains true to its roots as a 100% Canadian-owned and operated company led by Dolly's granddaughter, Dana Lloyd. Today, it's Canadian-based team proudly supports HVACR professionals from coast to coast through its six offices in Hamilton, Toronto, Montreal, Edmonton, Cornwall, and Woodstock),
“Being a truly Canadian provider is about how we operate, who we hire, and the experience we provide,” says Mills. “Our customer service reps understand the needs of HVACR professionals and their customers inside and out.”
AnswerPlus serves the HVAC sector with:
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Emergency Dispatching: Screening for urgency, capturing complete details, and dispatching service calls according to your exact protocols, day or night.
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Professional Call Handling: Delivering a warm, professional greeting, determining caller needs, and seamlessly transferring calls to the right person.
