Customer Service

Grow Your Business with Each Call

Partner with AnswerPlus & Get HRAI Member Discounts  

In the HVACR industry, a missed call is a missed opportunity. You could end up losing business to your local competitors if you are not ready at the first ring. That is why HRAI has partnered with AnswerPlus and their team of 24/7 Customer Service representatives (CSRs). AnswerPlus is proudly Canadian, with four offices in Toronto, ON, Hamilton, ON, Edmonton, AB, and Montreal, QC.  

AnswerPlus is the only 24/7 answering service that provides customized support for HVACR businesses. With 60 years of expertise, their specialized team of CSRs speak your language and understand the big difference that industry-specific details make.  

Focus on the decisions only you can make and never miss another opportunity with the AnswerPlus Advantage:  

• Intensive Training – HVACR dedicated CSRs are certified to handle calls unique to your industry. AnswerPlus specifically trains and teaches CSRs how to calm distraught callers, obtain critical information, and make crucial decisions confidently and quickly.  

 • Urgent Call Response – Answerplus CSRs screen for urgency, gather complete details, and dispatch service calls according to your protocol, after business hours or around the clock.  

 • Virtual Receptionist – AnswerPlus provides a warm, professional greeting to every caller, determining their needs and transferring the caller to the appropriate personnel. 

 • Help Desk – Answerplus CSRs use sophisticated scripting, your website, and information you provide to answer inquiries for your customers, any time, day or night.  

• Exclusive for HRAI members in good standing:  Answerplus will waive any setup, programming, and training fees (typically charged at $85.00 per hour). 

Start growing your business today and visit or call 1-866-615-3433.

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