An interactive webinar, led by Gord Cooke - 3.5 hrs
This webinar unpacks the topic of Indoor Air Quality (IAQ) and indoor comfort, new and existing technology available to HVACR contractors to assess and improve IAQ, the science that supports HVACR upgrades and the role of IAQ in virus transmission and general health and safety. The webinar also addresses the fundamentals of comfort sales – assessing the needs of customers, building trust, demonstrating value and asking the right questions, as well as the important of refining the sales approach in the pandemic environment.
- The role of HVACR contractors in the COVID-19 environment – how the science supports HVACR upgrades
- HVACR residential best practices for optimal health without compromising comfort and energy efficiency
a. Proper humidity control – dehumidification and humidification best practices
b. Emerging HVACR design issues, Dehumidification vs Cooling load design, Ventilation vs Heating load design, Forced air system considerations.
c. Identifying appropriate filtration and de-activation technologies such as the role of HEPA and UVC systems,
d. Ventilation and IAQ system best practice,
3. Selling HVAC upgrades
a. Conveying appropriate solutions and benefits of HVACR upgrades without seeming to be overselling pandemic solutions
b. Integrating the fundamentals of comfort into your sales process
c. The compelling ways to use energy efficiency within your sales process
d. How to help your customer focus on a comprehensive IAQ (Indoor Air Quality) plan