Message to Canadians from HRAI: re: COVID-19
HRAI and the entire HVACR industry -- contractors, wholesalers, manufacturers, company owners and service technicians alike -- understands the critical role our products and services play in helping to safeguard the health and well-being of Canadians, in their homes and workplaces, hospitals, grocery stores, food storage and processing facilities and other essential services.
During this time of self-isolation, quarantining and increased hospitalization, it is critical that heating, ventilation, air conditioning and refrigeration systems continue to operate effectively to ensure that everyone has access to heating and cooling as well as food supplies and healthcare services.
The health and public safety of people across the country is our top priority.
You may have questions about what to do if you and your family or business require the services of our industry during this extra-ordinary time of reduced services and social distancing.
If you have general questions about COVID-19, please check the Public Health Agency of Canada’s website.
HVACR technicians entering your residence, institution or building must adhere to the safety standards as prescribed by Health Canada, specifically:
- Maintaining social distancing of two meters
- Regular and thorough hand washing
- Disinfecting surfaces prior to and after making contact with them and additional disinfecting and cleaning of fleet vehicles
- Wearing protective personal protective equipment (masks, gloves) while on-site
The health and safety of technicians must also be preserved. Accordingly, HVACR technicians will ask and should be made aware if anyone in the residence, institution or building:
- Has been travelling out of the country within the last two weeks;
- Has been ill or is currently feeling ill and showing symptoms;
- Has been in contact with anyone who has been (or suspects they may have been) exposed to COVID-19.
Based on the information provided, it is possible that HVACR technicians may determine that it is unsafe to enter the residence, institution or building, or that extra-ordinary precautions may have to be taken. We appreciate your understanding and patience should this situation occur.
Responsible contractors will work with their customers to ensure that all concerned are protected while restoring HVACR systems to proper operation. HRAI is working with its members to ensure they are appropriately informed and prepared to address these situations as they occur. HRAI Canada will continue to update its advice for members and the public as information becomes available.