COVID-19 Training Series for HRAI Members

Employer Registration    Staff Member Registration

Course Overview: 

HRAI is offering an on-line, three-module series to assist HVACR companies in adapting their business to the new health and safety challenges that have resulted from the COVID-19 pandemic. The course will provide best practice protocol advice for HVAC In-field and Office Staff, as well as policy considerations for Owners and Management, to support providing customers with advice to improve the health and safety of their home. The course has one self-guided and two live instructor lead learning modules and will result in a Certificate of Completion from the Heating, Refrigeration and Air Conditioning Institute of Canada (HRAI) for each attendee upon satisfactorily passing tests.

IMPORTANT NOTE: Select one Option for Module 1 and one Time Slot for Module 2 and Module 3 before checkout

Module 1: Principles of running a business in a pandemic - Self-guided online presentation

Preliminary Self-Guided Slide Presentation – est. <2 hrs which is available for A.) Management Responsibilities (Employer Option) or B.) Field and Office Staff (Staff Option).

This module will provide tools to understand and keep informed of emerging information on the COVID-19 pandemic and how this infectious disease spreads. It will provide risk mitigation guidelines for doing business during and post the pandemic, with enhanced safety protocols for the site, in-home, and office situations. The management stream will provide suggestions on public and corporate policy issues that companies should address. There is a short comprehension test that must be passed as a prerequisite to moving on to Modules 2 and 3.

Module 2: Conveying appropriate solutions and the benefits of HVACR upgrades - Moderated Live Webinar

Conveying appropriate solutions and the benefits of HVACR upgrades:  Moderated Live Webinar Presentation with Q&A – Prerequisite: Completion of Module 1 - Duration: 2 hrs 

Topics include:

  1. Selling HVAC upgrades in the context of COVID-19
  • Fundamentals of comfort sales
  • Energy efficiency
  • IAQ (Indoor Air Quality)


2. Selling health and comfort without overselling pandemic solutions 

3. Comprehension test to complete the module

Module 3: HVACR Best Practices for Post COVID-19 Marketplace - Virtual Seminar
  • HVACR Best Practices for Post COVID-19 Marketplace (Choose one of seven time slots available)
  • Virtual Seminar – Prerequisite: Completion of Module 1 (Limited class size 30 attendees)
  • Duration: est. <2 hrs with a comprehension test upon completion


Topics include:

  • The role of HVACR contractors in the COVID-19 environment
  • HVACR residential best practices
  • Humidity levels
  • Filtration
  • Ventilation
  • IAQ system best practice
  • HEPA UV light
  • Electrostatic Emerging design issues
  • Dehumidification vs Cooling load design
  • Ventilation vs Heating load design
  • Forced air system considerations

Employer Registration    Staff Member Registration