HRAI and the entire HVACR industry -- contractors, wholesalers, manufacturers, company owners and service technicians alike -- understands the critical role our products and services play in helping to safeguard the health and well-being of Canadians in their homes and in workplaces.
The health and public safety of people and our members across the country is our top priority.
During the COVID-19 crisis, governments recognize the importance of ensuring that critical infrastructure - hospitals, healthcare facilities, Long Term Care homes, grocery stores, food storage, processing facilities and essential manufacturing – is supported and maintained. It is critical that heating, ventilation, air conditioning and refrigeration systems continue to operate effectively. As well, we understand that everyone needs access to proper heating and cooling whether at work or at home.
Currently, governments and public health agencies across Canada continue to ask people to maintain strict physical distancing and to stay at home.
In Ontario, the provincial government reduced the list of businesses classified as essential and ordered more workplaces to close as of April 4th for 14 days. The updated essential business list can be found HERE. 
However, emergencies occur. If you or your workplace is experiencing a ‘no heat’ emergency during this extra-ordinary time, service can be provided.
For information about essential services in other provinces and territories, please click HERE.
If you require an HVACR technician to enter your residence, institution or building, they must adhere to the safety standards as prescribed by Health Canada, specifically:
  • Maintaining social distancing of two meters
  • Regular and thorough hand washing
  • Disinfecting surfaces prior to and after making contact with them and additional disinfecting and cleaning of fleet vehicles

The health and safety of technicians must also be preserved. Accordingly, HVACR technicians will ask and should be made aware if anyone in the residence, institution or building:

  • Has been travelling out of the country within the last two weeks;
  • Has been ill or is currently feeling ill and showing symptoms;
  • Has been in contact with anyone who has been (or suspects they may have been) exposed to COVID-19.
Based on the information provided, it is possible that HVACR technicians may determine that it is unsafe to enter the residence, institution or building, or that extra-ordinary precautions may have to be taken.
We appreciate your understanding and patience should this situation occur.
Responsible contractors will work with their customers to ensure that all concerned are protected while restoring HVACR systems to proper operation.
HRAI continues to work with its members to ensure they are appropriately informed and prepared to address no-heat situations as they occur. HRAI Canada will continue to update its advice for members and the public as information becomes available.