Ontario Contractors Session at CMPX 2018: New Changes to Consumer Protection Act

Ontario Residential Contractors Take Note:  Your Business will be Affected by New Changes to the Consumer Protection Act

Find Out More at the CMPX Learning Forum - March 21, 2018


On March 1, 2018, new regulations will take effect under the Ontario Consumer Protection Act.  Designed to curb door-to-door sales, the new rules will reach beyond those unsolicited transactions and will affect all "direct agreements" for HVAC equipment and other household appliances that are signed in the home.  Contactors will not be able to solicit, negotiate or complete an agreement for prescribed products at the consumer's home unless the consumer has requested the contractor to attend for that purpose. Any contract signed by a customer must now also include certain specified disclosures.  Contravening the new regulatory requirements may result in significant penalties.

HRAI urges residential contractors in Ontario to educate themselves on these new rules and a good start will be to attend this newly added Learning Forum session.

Session Details:
March 21, 2018   |   2:45 pm to 3:45 pm
Speaker:  Nick Robins, Ministry of Government and Consumer Services
Learning Forum, Show Floor Theatre   |   Metro Toronto Convention Centre

UPDATED February 27, 2018 - See below message from Ministry of Government and Consumer Services:

As of March 1, 2018, the plain language disclosure document available on Ontario.ca must be provided to consumers as the first page on agreements for the prescribed goods and services as defined in subsection 35.1 (1) of the General Regulation (O. Reg. 17/05 made  under the Consumer Protection Act, 2002 (CPA)). 

To ensure consumer protection in consumer agreements, the amending regulation will extend current applicable contract disclosures for water heaters to May 1, 2018, as well as the current contract disclosure requirements for all other direct agreements under the CPA for other prescribed goods and services to May 1, 2018.

As of May 1, 2018, businesses contracting for the prescribed goods and services will be required to meet the new contract disclosures outlined in the Minister’s Regulation.

An amended Minister’s Regulation will be published shortly here: https://www.ontario.ca/laws/regulation/r18008

Find Out More at the CMPX Learning Forum - March 21, 2018

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