HRAI photos


The Heating, Refrigeration and Air Conditioning Institute (HRAI) joined the Canadian Anti-Counterfeiting Network (CACN) in 2007 and began execution of a plan to increase awareness of counterfeit equipment concerns amongst the indoor environment or HVACR industry.

The CACN is a non-profit coalition of stakeholders that has united in the fight against product counterfeiting and copyright piracy in Canada and internationally. Members include broad-based organizations and companies from a range of industries as well as law firms representing intellectual property rights holders. CACN’s mission is to significantly reduce and ultimately eliminate the manufacture, importation, distribution and sale of counterfeit products in Canada and abroad through public education, training of law enforcement, and lobbying for legislative change and increased resources.

Some indicators to watch for in order to ensure a product is not counterfeit include the price being much lower than average, spelling mistakes on the products or packaging, products that are normally sold in packages being sold individually, shoddy appearance of the product or package, or products (particularly electrical products) that have no name brand. In addition, if you buy products from a reputable source, there's less chance they will be counterfeit.

For questions or concerns contact:
Caroline Czajko, Manager HRAI Manufacturers Division
Phone: 800-267-2231 Ext. 234 (905-602-4700)

Who to Contact for Action

Canadian Standards Association (CSA)
To report an incident involving the CSA mark, call CSA’s Corporate Audits & Investigations group at 416-747-4278 or complete CSA’s online form. You can also search for product recalls.

Underwriters’ Laboratories of Canada (ULC)
Report a safety-related issue concerning a ULC-listed product and learn about recent safety alerts.

Canada Border Services Agency (CBSA)
CBSA processes all commercial shipments that cross Canadian ports of entry to ensure Canada's border laws and regulations are followed and that no illegal goods enter or leave the country.

Royal Canadian Mounted Police (RCMP)
The RCMP provides federal policing service to Canadians and policing agencies.

National Electrical Manufacturers Association (NEMA)
NEMA is a trade association in the United States representing the interests of electro-industry manufacturers. Receive e-mail alerts on important electric code changes.

Other Counterfeiting Resources