Heating, Refrigeration and Air Conditioning Institute of Canada

HRAI is a national association that represents more than 1,300 heating, ventilation, air conditioning and refrigeration (HVACR) manufacturers, wholesalers and contractors, and which provides Canadians with the tools and information necessary to ensure their total indoor environment comfort.

HRAI offers leadership and training programs for the advancement of its members’ business and technical excellence, promotes a code of ethics for consumer protection and safety, and provides consumers with useful information and a database of members in good standing to support an informed buying process. Through its membership requirements and consumer feedback processes, HRAI is committed to a safe, responsible and fair industry that is environmentally-responsible and sustainable.

News & Events

"World Class Customer Service" with Steve Coscia

September 29, 2014

Join Steve Coscia for his one-day World Class Customer Service seminar that focuses on customer service strategies that set the bar high, boost customer retention and maximize new revenue opportunities.  Learn how to cut through the clutter and focus on key tactical behaviours that can make your company more profitable.  This session will help your “front line” employees, including dispatchers, customer service reps and technicians turn negative events into positive referrals and connect with customers at a level that ensures a successful relationship. Click here for more information.

HRAI's 2014 Annual Report

September 3, 2014

Click here to view the annual report.

HRAI 2014 Annual General Meeting Presentations

September 2014

Click here to view the presentations.

HRAI's 2013-2014 Accomplishments

June 12, 2014

Highlights of the Heating, Refrigeration and Air Conditioning Institute of Canada’s recent accomplishments [more]

Consumers Beware of Risks Associated with Using DIY Hydrocarbon Refrigerant Kits in Home and Business Air Conditioning Systems

May 15, 2014

HRAI launched its 4th annual consumer safety awareness campaign to warn Canadians about the risks of using flammable hydrocarbon refrigerants in home and business air conditioning systems [more]

HRAI's Online Orientation Program

April 11, 2014

Generate More Revenue & Identify New Sales Opportunities through HRAI's exclusive Online Orientation Program. What is it? How can you participate? [more]

Fire Marshal's Communique

Sept 27, 2013

Hydrocarbon Refrigerants: English / French

HRAI Applauds Ontario Government for Reacting to Unscrupulous Door-to-Door Sales Tactics and Advocates for a Broader Scope

April 17, 2013

Warren Heeley, President of the Heating, Refrigeration and Air Conditioning Institute of Canada (HRAI), today applauded the Ontario government for taking action against unscrupulous door-to-door sales tactics that have been occurring within Ontario for a number of years. This situation has become increasingly problematic for consumers, specifically with those who are unaware of the ramifications of purchasing a major appliance such as a furnace or water heater at the door... [more]